Terms & Conditions LJ Hooker Batemans Bay
PO Box 419, BATEMANS BAY, NSW 2536
PH: 02 4472 6455. OFFICE HOURS: Monday – Friday 9:00 am – 5:00 pm and Saturday 9:00 am – 5:00 pm
HOLIDAY ACCOMMODATION BOOKING CONDITIONS
Please take a few moments to read the following LJ Hooker Batemans Bay & Malua Bay conditions of letting. Notice: We do not accept Schoolies bookings in any of our properties – NO EXCEPTIONS. If you breach this we reserve the right to refuse to honour any booking made by you and or on your behalf and to evict you immediately from the premises if deception is established. Please be aware a refund will not be given in these situations.
1) Tariffs a) A deposit of 50% of the total cost of your booking plus the non-refundable $119 (incl. GST) booking fee is required upon reservation to ensure that your booking is confirmed. Payment of the deposit indicates acceptance of the terms & conditions. Please note we reserve the right to cancel any booking that we find contravenes any of our terms and conditions. b) Payments can be paid by bank cheque, direct deposit, online via SecurePay (but please note using this method incurs a 2% surcharge), EFTPOS or credit card (VISA or MASTERCARD ONLY). Personal cheques that are dishonoured will incur a dishonour fee. c) With high demand in peak periods (December/January) balances of payments are required to be paid by 5:00 pm October 31st. d) If for any reason your payments are not received by the due dates, LJ Hooker Batemans Bay & Malua Bay reserves the right to cancel your booking and apply appropriate cancellation charges (see clause 4 cancellation conditions). e) Personal cheques will not be accepted within 7 days prior to arrival. f) Keys will not be given out unless full payment has been made. g) Tariffs quoted are correct at time of printing and are subject to change without notice. h) In the case of refurbishment of holiday properties, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will offer you alternative accommodation if possible. If Guests choose to relocate to an alternative property, if the new property is of greater value than the original property booked, the extra cost will be at the guests’ expense. i) With the high demand of Christmas re-bookings, LJ Hooker Batemans Bay & Malua Bay would appreciate if you could make your rebookings during your present occupancy and confirm with the required deposit.
2) Security deposits/SecurePay a) Credit card details will be utilised as a security bond. b) All credit card details will be destroyed after final inspection of the property, if no claims are to be made. If you entered this information online, your credit card details will expire after 14 days. c) LJ Hooker Batemans Bay & Malua Bay reserves the right to make claims on the security bond if the terms & conditions are not met in accordance and compliance with the terms, your rental contract, and any applicable laws and regulations (including the Australian Consumer Law), resulting in loss, extra cleaning, damage, expense of inconvenience. d) A guest credit card authorisation form (CCA) is required to be completed at least 7 days prior to all bookings. All security bonds are required at the same time as the final payment. As these properties are privately owned, the owner reserves the right to request a different amount for a bond. e) Your credit card details will be retained by this office to cover any damages and extra cleaning costs. In the event that the property has been either damaged, whether such damage is wilful or not, or left in an excessively dirty or untidy state in the sole and absolute discretion of the agent or its employees the agent may without reference enter a debit on the credit card (or not refund full security bond) in the event that the terms & conditions are broken. You will be advised via email with an explanation of all losses or expenses charged and a tax invoice after we receipt the payment. Extra charges will occur for: Damages, breakages, extra cleaning, missing/stolen inventory, lost keys, excessive use of internet/phone, rubbish not taken to external bins, external bins not placed out on the kerbside on departure, excess rubbish not removed from the property, dishes not washed, dishwasher not emptied, fridge contents not emptied, furniture not returned to its original position or the BBQ not scraped down after use, and will be determined based on the extent of the issue.
3) Guest responsibilities a) Guests may only park vehicles in the designated areas. b) The property must not be used for unlawful purposes. c) Guests must comply with the by-laws, rules and regulations of the Body Corporate property (if applicable) and any reasonable direction of the operator. The booking will be terminated if any guest fails to comply after receiving a warning. d) All guests must conduct themselves in a proper manner so as not to cause a nuisance, including excess noise, or interfere with the use or enjoyment of the property for other occupiers or neighbouring properties. Unruly, loud or offensive behaviour will not be tolerated. If complaints are received, you will be asked to leave the property IMMEDIATELY with no refund of monies. If our staff, the police or our security guards are called to the property to deal with complaints or to give you a warning – a fee of $300 will be charged. For the purpose of this term, noised disruption includes loud behaviour of any type that disrupts the peace and quiet of others, intrusive and abusive language, loud music or any other sounds affecting other residents, that is audible outside the boundaries of the property. e) We have a strict no party policy. Only the guests staying at the property are allowed to be present at the property. If you wish to have visitors in addition to the guests, you must advise us in writing prior to your stay and ensure you receive written permission. Parties and Functions are strictly prohibited unless the property is designated ‘Functions accepted’ and notification by the guest is verified. Immediate termination of the booking without refund may result. f) It is the guests’ responsibility to maintain the cleanliness of the property during the lease period. g) Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into garden beds may incur an additional charge for cleaning. h) Children must not jump on beds. Damage resulting from children jumping on beds will be at the cost of the guest.